Draft — pending legal review. This page is a working draft prepared for founder and legal review. It is not Trainer's final, approved policy. Bracketed[like this] mark information that is not yet confirmed.

Support

Effective:: [DATE]

Contact

support@REPLACE_WITH_DOMAIN.example

For account, billing, or bug reports, this is the fastest way to reach us.

What to include

When contacting us, include the app version, device/OS, a description of what happened, and the steps that reproduce it. Do not send passwords, payment-card details, HealthKit screenshots, or sensitive health information unless specifically requested through a secure process.

Response times

We classify reports as:

Critical: data loss, an unsafe recommendation, account compromise, or a purchase/access failure affecting many users.
High: a core flow is blocked for a user, or a completed record cannot be recovered.
Normal: a non-critical feature is incorrect or confusing.
Low: a cosmetic or wording issue.

We aim to acknowledge requests within [TARGET] and provide updates for critical issues as soon as practical. This is a service target, not a guarantee.